Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register, book services, or interact with the App, we may collect:

• ✦Identity & Contact Information: Name, phone number, email address
• ✦Account Information: Login credentials (securely stored)
• ✦Appointment Information: Service selections, booking history, preferred time slots, stylist/therapist preferences
• ✦Payment Information: Billing details and payment method information (processed securely through third-party payment gateways; we do not store full card details)
• ✦Profile Preferences: Loyalty points, membership details, service preferences

1.2 Automatically Collected Information

When you use the App, we may automatically collect:

• ✦Device Information: Device model, operating system, app version, unique device identifiers
• ✦Log Data: IP address, access times, crash reports, error logs
• ✦Usage Data: App interactions, features used, pages viewed

1.3 Cookies & Tracking Technologies

We may use cookies, SDKs, and similar technologies to:

• ✦Remember user preferences
• ✦Improve app performance and stability
• ✦Analyse usage trends

You can control permissions and tracking through your device settings.

2. How We Use Your Information

We use your information to:

• ✦Provide and manage salon appointments
• ✦Create and maintain user accounts
• ✦Process payments and issue invoices
• ✦Send booking confirmations, reminders, and service updates
• ✦Manage loyalty programs and rewards
• ✦Improve app functionality and user experience
• ✦Provide customer support
• ✦Send promotional notifications (only with your consent)
• ✦Ensure security, fraud prevention, and compliance with legal obligations

3. Legal Basis for Processing

We process personal data based on:

• ✦User Consent (marketing communications, notifications, optional permissions)
• ✦Contractual Necessity (appointment bookings and service delivery)
• ✦Legitimate Interests (app improvement, analytics, security)
• ✦Legal Obligations (regulatory and compliance requirements)

4. How We Share Your Information

We do not sell or rent your personal data.

We may share your information with:

• ✦Service Providers: Payment processors, cloud hosting providers, analytics tools, messaging services
• ✦Legal Authorities: When required by law or valid government request
• ✦Business Transfers: In the event of a merger, acquisition, or sale of assets
• ✦With Your Consent: For any additional purpose disclosed at the time of collection

All third parties are contractually required to safeguard your data.

5. Data Retention

We retain personal data only for as long as necessary to:

• ✦Provide services and maintain user accounts
• ✦Comply with legal, tax, and accounting requirements
• ✦Resolve disputes and enforce agreements

Data is securely deleted or anonymized once it is no longer required.

6. Data Security

We use industry-standard security measures including:

• ✦Encrypted data transmission
• ✦Secure servers and access controls
• ✦Restricted staff access to personal data

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

7. Women-Only Service Disclaimer

THE GLAM LOFT SALON AND SPA App is intended exclusively for female users.

Any gender-related information is collected solely to ensure compliance with our women-only service policy and to maintain a safe and private environment.

8. Children's Privacy

The App is intended for users 18 years and older.

We do not knowingly collect personal information from children.

If we discover that data has been collected from a minor, it will be deleted promptly.

9. User Rights

Depending on your location, you may have the right to:

• ✦Access your personal data
• ✦Correct inaccurate information
• ✦Request deletion of your data
• ✦Restrict or object to data processing
• ✦Withdraw consent at any time
• ✦opt out of marketing notifications
• ✦Request data portability

You may exercise these rights by contacting us using the details below.

10. App Permissions

Our App may request access to:

• ✦Camera / Photos (for profile images or service references – optional)
• ✦Notifications (appointment reminders and offers – optional)
• ✦Storage (for app functionality)

You can manage permissions through your device settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted within the App or on the App Store listing.

Continued use of the App constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us: